Terms of service

Please carefully read, fill out and check each box after reading

Service

Acceptance

All clients must be within our service area. 

Personal pet insurance is highly advised.

All new clients must have a harness for their dog before their trial/start of service.

2 days a week minimum monthly commitment.

All dogs must be spayed/nurtured. If they are not, there must be a plan set forth to get them spayed/nurtured with in 3 months of your start date. 

Dogs in heat are not allowed to walk in a pack setting for their own safety and the safety of other dogs in the area.

All dogs must have all vet recommended vaccines, must be micro chipped as well as be on flea and tick medication.

Air tag on the collar or harness is highly recommended.

Dog reactivity

I acknowledge that taking on a dog with a history of violence is dangerous for your walker, your dog's potential pack mates, the community and assume responsibility if an incident occurs. 

I understand and acknowledge that all dogs with reactivity issues must be discussed with a manager upon your inquiry for the safety of your dog, your walker and the community. If not, your dog is eligible for immediate termination.

Acknowledgement of risk

I understand and acknowledge that using off-leash services involve inherent risks, including but not limited to dog fights, bites, scratches, escapes, injuries to your dog, their walker, or third parties, and property damage.

I voluntarily assume full responsibility for any and all such risks. I agree to indemnify and hold harmless Urban breed, its owners, employees, and agents from any liability for injury, loss, or damage arising from these activities.

I confirm my dog is healthy, vaccinated, non-aggressive, and reliably recallable off-leash.

Policies & procedures

Hours of operation

Monday - Friday. 8:30 am - 4:30 pm.

Communication

Email and text communication is open Monday - Friday from 8:30 am - 4:30 pm.

Any communication started before or after these hours will not be guaranteed an immediate response.

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On a day to day basis, your walker will text you a pickup/drop off ETA during your window.

If you have any pressing needs that require a prompt response, texting or calling your walker during work hours is the way to go. Other communication such as future absences, schedule changes and cancelations depending on the urgency should be set via email.

Meet and greet

All new dog walking, boarding and house sitting clients must schedule a meet and greet before the start of service.

Trial walks

Trial walks are always free and must be booked before starting service.

All new clients must have a harness for their dog before their trial/start of service.

Pick up and drop off

Pick up window for the am group: 8:30am - 10:15am

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Am drop off/Pm pick up window: 11:15am - 1:15pm

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Drop off window for the pm group: 2:15pm - 4:15pm

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Please note that these windows are tentative and depend on traffic, weather conditions, potential potty accidents in the car, walk location and walker punctuality. 

Keys, lock boxes and door codes

We ask that all clients provide us with 2 sets of keys, the code to a lock box or the door code to your house so that the walker can pick up and drop off your dog with ease on a daily basis.  

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If no keys or codes are provided, the client must be at home and available to hand off/pick up the dog at arrival within a 10 minute window.

If the client is unable to hand off/pick up the dog within that time frame, they will be skipped and must reach out to the walker immediately to coordinate hand off/pick up. 

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Clients a that are unable to hand off their dog within that 10 minute pick up window run the risk of their dog being skipped for the day and being charged full price for the day.

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If you need to make a scheduling change please make sure to email/text us before 8:30 am day of.

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Door and lock box codes are kept in our private calendar that only your walker and scheduled coverage walker will have access to.

Scheduling

The size of your dog, their play style as well as pack availability would be the deciding factors of which group you join.

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If you need us to pick up/drop off your pup at the groomer within our business hours and our service area please inquire via email. 

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Groomer runs are subject to a $5 fee per trip.

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If you would like to change your group, please inquire via email. Group changes are subject to pack availability.  

If additional walks are needed please inquire via email. Additional walks are never guaranteed and their availability depends on client absences and walker avaibility.

Additional walk prices vary and each walk will be added to your monthly invoice. 

Off leash walks

We are an off leash dog walking company which means the majority of our group walks will be held at designated off leash walking locations in San Francisco. 

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​​Prior dog training suggested but not required. An air tag on your dogs collar or harness is highly suggested.

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Our pack walks are an hour long and the majority of them are held off-leash with the exception of rainy days. The average off-leash pack walk is a combination of 15 - 20 minutes of on-leash walking and 40-45 minutes of off-leash play.

Off leash preparation

Preparing a new dog for off leash play usually takes about 2 weeks. All new dogs must have a harness at the start of service  for their own safety. 

The first week will be held on leash. during the first week, we will asses your dog energy level, monitor their behavior on leash, preforming basic training drills and build trust between your dog and the walker.

After the first week, we begin slowly letting your dog off leash. We do this by attaching a 16 foot "long-line" to your dogs harness. By using the long-line, it allows your dog to have the freedom of off leash play while giving your walker the security to rein them in if their energy gets too wild, they get into an altercation or if they're showing signs of running away. Depending on how they do on the second week, your dog can be cleared to be fully off leash without the use of the long line. If your pup is prone to running away, doing thing like eating mud or rolling in a stinky mess, they'll just keep the long line on for as long as your walker sees fit. 

Service area

Here are the neighborhoods we currently service for dog walking: 

NOPA

Lower Haight

Dubose Triangle

Haight/Ashbury

Cole Valley

Ashbury Heights

The Western Addition

Japan Town

Pacific Heights 

Lower Pac Heights

Laurel Heights

Presidio Heights

Inner Richmond

Outer Richmond (Lake street area, Cap @ 27th ave)

The Presidio/Baker Beach Area

The Marina

Cow Hollow

If your residence is located beyond these neighborhoods there is a high chance you will not be accepted.

Boarding at the walker's house is not subject to these parameters.

Walk location

Locations we frequently walk at: 

Mountain lake park

The Presidio

Paul Goode Field

Crissy Field

The Beach @ Crissy Field

Marina Green

Fort Mason

Baker Beach

Golden Gate Park

Robin Williams Meadow

The Polo Fields

The De Young Museum Area

Buena Vista Park

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Daily walk locations are chosen by the walker and are not subject to client influence.

If you have any specific needs that exclude certain walk locations/conditions please include that in your new client submission form so we can evaluate if our service is a good fit.

Additional walks

Additional walks must be requested via the additional walk form and are to be schedueled during business hours. Additional walks are subject to pack avaibility.

Weekend walks

Weekend walks must be requested via the weekend walk form and are subject walker avaibility.

Rainy day

Doggie rain coats are highly suggested.

During rainy day, the majority of the walks will be held on leash and will be cut to 45 minutes.

This allows us to minimize the mess at home by giving your walker the time to dry off your pup to their best ability before they enter the vehicle. We also ask that our clients leave us a towel by the door to give your dog a second wipe down before heading inside.

Rainy day cancelations are not subject to a price reduction if per day pricing isn't available for that month.

Beach day

On beach days, walks will be cut short to 45 minutes to allow time for clean up before coming home.

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Just like rainy days, this allows us to minimize the mess at home by giving your walker the time to rinse and dry off your pup to their best ability before they enter the vehicle. We also ask that our clients leave us a towel by the door so we can shake off as much excess sandoff your dog before they come inside.

Storms

On heavy storm days, walks will but cut short to potty breaks.​

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Storm cancelations are not subject to a price reduction if per day pricing isn't available for that month.

Doggie clean up

We are an off leash dog walking company so please do not expect you dog to be coming home spotless.

We do not offer grooming services nor do we have the time or space to perform such services during our business hours.

Emergency

Lost dog

If at any point a dog gets lost or runs away on a walk, the walk is to be concluded, all dogs are to be leashed immediately and the client informed as we track down the runaway dog.

Assistance from the client will be requested if necessary.

ER vet trips

We ask that our clients give us the info to their preferred vet clinic and allow us the authorization to act autonomously for you dogs needs if you are unable to be contacted.

Pricing

Onboarding

The first month of service will be priced per day for all new clients.

Monthly packaged plans

Our pricing is based on a 4 week billing cycle. When you subscribe to our services, depending on what plan you choose from, you will be on the hook for walks 5x a week - 2x a week on any given month. 

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5 x a week - $625 per month.

3 x a week - $450 per month. 

2 x a week - $360 per month

A credit card service fee will be added to the invoice for those who choose to use their credit card. This service fee can be waived if you create a PayPal account and link your bank.

There are some months that have more service days than 4 weeks but those extra days are not added to your monthly bill.

They are saved and allotted to your walker for PTO.

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The current budget of walker PTO is 7 Days a year.

Walker PTO is built into your packed plan as there are at least 3 full weeks a year that are not added to your billing cycle. ​

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Holiday closures are not subject to a bill adjustment as they're always paid for by the client.

Rainy day cancelations are not subject to a price reduction if per day pricing isn't available for that month.

Per day pricing

Per day pricing is only available to monthly subscribing clients and cannot be used for consecutive billing cycles. 

Usage of this plan must be requested by the client via the per day pricing request form before the 3rd week of you chosen month.  

Price varies with each selected plan and are added to your monthly invoice.

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$45 per walk for 2 x a week

$37.5 per walk for 3 x a week

$31.25 per walk for 5 x a week 

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Cancelations made after 8:30 am day of will be charged full price.  

Per day pricing is not based on our typical 4 week billing cycle, it is based on a per day billing cycle and some months go over the allotted service days of your chosen plan. In order to qualify to use the per day price on these months, you must be absent for more the extra service days to get a price reduction on the current bill.

 For example, if you have a 5 walk a week plan and the month has 22 days of walks, you must be absent for at least 3 days to be able to qualify for a one day price reduction on your bill.

If you plan on missing less than 2 weeks of walks and need to adjust your bill for the month, please inquire via email before the 3rd week of the month. You will be charge full price otherwise.​

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Rainy day cancelations are not subject to a price reduction if per day pricing isn't available for that month.

Drop ins

$65 per walk

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Rare and not typically offered.

Drop ins are subject to client cancelations. 

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Upfront payment for all scheduled walks is required on the first day of service.

Weekend walks

$50 per walk.

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Weekend walks are subject to walker avaibility. 

Additional walks

Price varies with each selected plan and are added to your monthly invoice.

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$45 per walk for 2 x a week.

$37.5 per walk for 3 x a week.

$20 per walk for 5 x a week.

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Additional walks are subject to client cancelations and pack availability.​​

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This pricing is only available for additional walks scheduled during business hours.

All walks scheduled outside business hours will be charged as a weekend walk.

Outside hours walks

Subject to walker availability.

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Any walks scheduled before or after normal working hours Monday - Friday fall into this category. The price of the walk depends on your chosen monthly plan.

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$50 per walk

In company boarding

$65 per night.

$25 for additional dogs. 

$10 pick up/drop off fee for each trip outside of business hours.

$35 extension fee for bookings that end past 5:00 pm.

Any boarding request that goes past 9:00 pm on the last day will be be charged a full night.

Out of company boarding

$95 per night.

$45 for additional dogs.

$10 pick up/drop off feefor each trip outside of business hours.

$35 extension fee for boarding requests that end past 5:00 pm.

Any boarding request that goes past 9:00 pm on the last day will be be charged a full night.

House sitting

House sitting is available with a $65 house sitting fee for any boarding request that exceeds 3 nights.

Fees

Applicable fees that can be added to your monthly/boarding bill:

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House sitting fee - $65

Potty accident fee - $75

Late cancelation fee - $5

Meet and Greet fee - $15

Boarding federal holiday fee - $25

Place holder fee - 50% of monthly bill

Groomer Pick up/Drop off fee each way - $5

Paypal service fee - subject to their guidelines

Outside hours pick up/drop off fee each way - $10

Extension fee for boarding requests that end past 5:00 pm - $35

Added night fee for boarding requests that end after 9:00 pm  - $65/$95 

Late payment fee - $5 per day after 2 weeks of monthly bill non-payment

Billing

Payment methods

Our preferred payment methods are Paypal and Zelle on a monthly basis but we can also take Venmo if needed.

Invoicing

We send invoices on a monthly basis. Not on a daily or weekly basis.

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There is a 2 day a week monthly minimum commitment.

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Invoices are sent via email through PayPal a week before the 1st of the new month.

A service fee will be added to all credit card charges. The service fee can be waived if you create a PayPal account and link your bank account.

Boarding and house sitting

The bill for these bookings will be sent via Zelle, Venmo or Apple cash at the end of service.

If you need to be sent an invoice for your boarding request please let us know.

Weekend walks

The bill for these bookings will be added to your monthly invoice.

Additional walks

The bill for these bookings will be added to your monthly invoice.

Outside hours walks

The bill for these bookings will be added to your monthly invoice.

Boarding

Boarding is subject to sitter availability.

All clients must sight the boarding form/waiver before starting service. Filling out the boarding form does not guarantee you service. Your sitter must reach out to asses and confirm the details.

All dogs looking to be boarded at the clients house must be good with cats and similar pets. Dogs that are not good with cats and similar pets must be boarded at the clients house.

All new boarding clients and clients who are unsure of how their dogs behave around cats and similar pets must book a meet and greet with the sitter so that they may introduce their pets to your dog in order to evaluate the probability of your boarding request.

Medication administration fee - $5 per day

Boarding meet and greet fee - $15

Outside hours pick up/drop off fee - $10

Boarding federal holiday fee - $25

House sitting

Subject to sitter availability.

All clients must sign the house sitting form/waiver before starting service. Filling out the form does not guarantee you service. Your sitter must reach out to asses and confirm the details.

Cameras such as baby monitors, dog monitors and treat dispensers must be deactivated before the start of the sit otherwise they will be unplugged upon arrival for sitter privacy.

Pausing service

Pausing services is a readily available option for all clients to choose If they plan on going away and want to cut the cost on the monthly bill. 

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Unfortunately, pausing services does not guarantee an open slot when the client gets back. 

If you would like a guaranteed spot when you return, a place holder fee will be used in place of your monthly bill. The place holder fee is 50% of your monthly bill.

We are a small business and open slots make it hard when bills come around so its our job to make sure each vacant spot is filled.

Cancelation

All daily walk cancelations must be sent in before your pick up window. Any cancelation sent in after your pick up window will incur a $5 cancelation fee. 

This is very important for Per Day Plan usuage: 

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Any cancelations sent in after your pick up window will be charged full price. 

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Rainy day cancelations are not subject to a price reduction if per day pricing isn't available for that month.

Termination

For any serious safety and liability concerns, both the client and walker reserve the right to immediately terminate service. 

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For any client looking to terminate service not due to safety or liability concerns, a 30 day notice is required. You will be charged full price if no 30 day notice is given. Please refer to the service cancelation form.

Walker paid time off

Walker PTO is built into your monthly packaged price.

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"Our pricing is based on a 4 week service period.

When you subscribe to our services, depending on what plan you choose from, you will be on the hook for walks 5x a week - 2x a week on any given month.

There are some months that have more service days than 4 weeks but those extra days are not added to your monthly bill. They are saved and allotted to your walker for PTO."

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The current budget for walker PTO is 7 days a year.

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The majority of PTO days will be announced at the start of the year. PTO dates that are not stated at the start of the year will be announced with a 60-day notice at minimum. All walker PTO dates will be posted on our "Hours" page

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During these PTO dates, Clients are responsible to find their walker replacement for the time you walker is out. 

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We highly recommend that our clients have a WAG account for walker PTO dates as they operate on a drop in basis.

Walker sick time

No current budget or policy.

Covid

I accept and acknowledge that in accordance with guidance from the CDC, if my dog walker tests positive for COVID-19 they will isolate for 5 days regardless of vaccination status. If my walker shows no symptoms or their symptoms are improving after the 5th day, they can safely return to work.

If walks need to be canceled because the walker contracted COVID-19, per day pricing will activate on a 4 week billing cycle regardless of per day price standings. Any walks that go over 4 weeks will not be added to your monthly bill.

Walker absence coverage

Clients are responsible for finding a coverage walker during:

Walker PTO dates

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Urban breed is responsible for finding a coverage walker during:

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Walker vacation dates

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If walks need to be canceled because the Urban Breed assigned coverage walker got sick or had a personal emergency, per day pricing will activate regardless of per day price standings. Any walks that go over 4 weeks will not be added to your monthly bill.

Holiday closures

We take most of the federal holidays off.

Always check with your walker and our "Hours" section of our website.

Holiday closures are built into your monthly packaged price and are always paid for by the client.

Photography

Photos taken on our walks will be posted on social media and used for marketing purposes.